Growing REIT building out their help desk team and moving away from MSP. This role will get exposure to networking as well.
Help Desk
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining performance of tech stack
- Provide answers by identifying problems, researching answers, and guiding users through corrective steps
- Improve reference database by writing and maintaining documentation
- Participate in development of training programs by identifying learning issues and documenting instructions
- Monitor compliance with service agreements
- Improve system performance by identifying problems and recommending changes
- Stay up to date on industry standards, developments, and knowledge. Participate in educational opportunities
Qualifications:
- Degree in Computer Science, or similar field
- Experience working in a help desk environment
- Excellent problem-solving, communication, and customer service skills
- Detail-oriented, ability to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- ShareAustin:
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