Senior Collections Coordinator

Overview

• Lead collections efforts for a prestigious law firm, ensuring compliance with policies and effective management of accounts receivable.
• Collaborate with billing partners, clients, and internal teams to resolve outstanding balances and streamline collection processes.
• Develop tailored collection strategies to address unique client and industry requirements, enhancing efficiency and effectiveness.
• Utilize advanced software tools and analytical skills to monitor and manage accounts receivable portfolios.
• Support quarterly and year-end collection activities to meet organizational cash forecasts.
• Foster strong relationships with stakeholders to promote collaboration and trust in collections management.
• Participate in process improvement initiatives aimed at reducing outstanding days and increasing cash collections.
• Work in a hybrid environment with three days in-office weekly.

Key Responsibilities & Duties

• Maintain accurate records of collection activities, focusing on aged accounts receivable over 60 days.
• Coordinate with billing partners and clients to address invoice concerns and expedite resolutions.
• Communicate effectively with stakeholders to ensure transparency and accountability in collections processes.
• Research account histories and payment patterns to determine optimal collection strategies.
• Monitor e-billed invoices and coordinate dispute resolution with attorneys and billing teams.
• Resolve unapplied or unidentified cash items in collaboration with the Cash Receipts team.
• Assist in quarterly and year-end collection efforts to achieve financial targets.
• Contribute to process improvement projects to enhance collections efficiency and effectiveness.
• Support the Associate Director of Revenue with additional billing and collection functions as needed.

Job Requirements

• Bachelor’s degree or equivalent experience required, preferably in a related field.
• Minimum of 5 years’ experience in a large law firm billing department or similar industry.
• Proficiency in Elite, Aderant, ARCS3, Target Cash, and other relevant software tools.
• Experience with eBilling platforms such as BillBlast and eBilling Hub preferred.
• Strong skills in MS Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication abilities, with strong analytical skills.
• Ability to manage multiple assignments and prioritize competing deadlines effectively.
• Self-starter with initiative, accountability, and professionalism in client and attorney interactions.
• Flexible with overtime requirements and able to work independently or within a team.