Customer Service Rep

Overview

• Join a dynamic team as a Seasonal Customer Service Representative, providing exceptional support to customers via phone and email.
• Work in a hybrid environment, combining onsite training with flexible scheduling options.
• Engage with customers to address inquiries, resolve issues, and ensure satisfaction.
• Collaborate with a supportive team to maintain high standards of service quality and professionalism.
• Opportunity to grow and potentially transition to a permanent role based on performance.
• Gain valuable experience working for a reputable international brand in a fast-paced environment.
• Utilize your organizational and communication skills to excel in customer interactions.
• Contribute to a team that values dependability, professionalism, and continuous improvement.

Key Responsibilities & Duties

• Handle inbound customer inquiries via phone and email, ensuring timely and accurate responses.
• Process orders, manage customer accounts, and address billing and delivery concerns.
• Resolve customer issues effectively while maintaining professionalism and adherence to company standards.
• Communicate trends and feedback to supervisors for continuous improvement.
• Maintain accurate records and documentation of customer interactions and transactions.
• Participate in training sessions to enhance product, system, and sales knowledge.
• Collaborate with team members to meet performance metrics and quality standards.
• Adapt to flexible work schedules, including weekends and holidays, as required.

Job Requirements

• Minimum of 6 months experience in an inbound call center environment.
• Strong organizational and communication skills, including grammar, voice, and diction.
• Demonstrated dependability and ability to meet performance standards.
• Proficiency in PC usage and ability to function in a fast-paced environment.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Flexibility to work scheduled hours, including weekends and holidays.
• Commitment to delivering high-quality customer service and maintaining professionalism.
• Willingness to participate in onsite training and adhere to company policies.