Assistant Operations Manager

Overview

• Lead operational functions in a dynamic banking environment, ensuring compliance and efficiency.
• Support the COO in managing departmental workflows and team performance.
• Opportunity to grow into a department manager role within a small firm.
• Utilize expertise in banking systems, including Jack Henry and other financial platforms.
• Engage in policy and procedure development to enhance operational standards.
• Handle customer and branch inquiries, providing timely and accurate resolutions.
• Work closely with a team of eight, fostering collaboration and productivity.
• Ensure dual control and compliance adherence in all operational activities.

Key Responsibilities & Duties

• Manage daily operations, ensuring smooth workflows and adherence to deadlines.
• Prepare detailed policy memos and procedures to support departmental goals.
• Utilize Jack Henry system and other financial software for operational tasks.
• Answer incoming calls from customers and branches, providing effective solutions.
• Coordinate with multiple departments to ensure seamless operations.
• Exhibit advanced communication skills to manage team and client interactions.
• Adapt to diverse situations and resolve staffing challenges efficiently.
• Maintain compliance with regulatory standards and internal policies.
• Support the COO in strategic planning and departmental leadership.

Job Requirements

• Minimum of 5 years of experience in banking operations or related field.
• Proficiency in Jack Henry system and familiarity with Fed EUAC, FIS, and TCH.
• Strong knowledge of Microsoft Office Suite for documentation and reporting.
• Ability to manage a team of eight and ensure operational efficiency.
• Excellent communication and comprehension skills for internal and external interactions.
• Capability to work under pressure and adapt to dynamic situations.
• Preferred educational background, though not mandatory, in business or finance.
• Commitment to on-site work schedule from 8 AM to 6 PM, five days a week.
• Potential to advance into a department manager role within the organization.