IT Support Technician

Overview

• Provide comprehensive IT support to ensure seamless operations for the client’s Washington, D.C. office.
• Assist in monitoring and responding to security incidents, enhancing the organization’s cybersecurity posture.
• Offer help desk services, troubleshooting hardware, software, and networking issues for staff members.
• Manage AV systems for meetings and events, ensuring optimal functionality and minimal disruptions.
• Collaborate with teams to implement updates and patches to maintain system security and functionality.
• Document resolutions and contribute to a knowledge base for common IT problems.
• Participate in special IT projects, providing technical expertise and support as needed.
• Coordinate with vendors for system upgrades and repairs to ensure operational efficiency.

Key Responsibilities & Duties

• Monitor security logs and alerts, escalating incidents and documenting actions taken.
• Conduct vulnerability scans and prioritize remediation based on risk and severity.
• Provide end-user guidance on cybersecurity and IT-related issues.
• Troubleshoot hardware, software, and networking problems, ensuring timely resolution.
• Set up and maintain AV systems for meetings and events, minimizing disruptions.
• Document helpdesk issues and resolutions, contributing to organizational knowledge.
• Support device setup, software installations, and account access for staff members.
• Collaborate on special IT projects, providing technical expertise and support.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Minimum of 2 years’ experience in an IT-related position; 4 years preferred.
• Strong understanding of cybersecurity principles and technologies.
• Proficiency in Office 365, MAC OS management, and troubleshooting.
• Experience with IT ticketing systems and project management.
• Knowledge of AV systems and troubleshooting conference room audio/video issues.
• Familiarity with Microsoft Defender ATP, Azure, and Active Directory monitoring.
• Willingness to work overtime for urgent projects or deadlines.