Billing/Client Account Coordinator

Overview

• Manage billing, collections, and reporting for assigned attorneys, ensuring compliance with engagement letters and client guidelines.
• Produce, edit, and submit invoices accurately and timely using eBilling systems and firm protocols.
• Collaborate with attorneys and administrative staff to review client inventory and address billing concerns.
• Provide cross-training and support to colleagues for seamless coverage and issue resolution.
• Investigate and resolve submission issues in third-party eBilling systems to ensure successful invoice processing.
• Assist in testing and documenting new billing processes and applications for continuous improvement.
• Respond promptly and accurately to billing-related inquiries from attorneys, clients, and management.
• Maintain confidentiality of firm and client documentation and information at all times.

Key Responsibilities & Duties

• Generate prebills and ad-hoc reports periodically and upon request to support billing operations.
• Edit and finalize draft bills in alignment with attorney instructions and client billing guidelines.
• Conduct meetings with attorneys to review client inventory and provide updates on unbilled fees and aged balances.
• Prepare and submit invoices via third-party eBilling systems, ensuring compliance with client requirements.
• Collaborate with Collections & Appeals Team to address outstanding receivables and resolve past due balances.
• Support testing and implementation of new billing processes and applications for efficiency.
• Provide coverage and support for team members to ensure consistent service delivery.
• Respond to inquiries from attorneys, clients, and management regarding billing matters promptly and accurately.

Job Requirements

• Associate of Science degree required; Bachelor’s degree preferred.
• Minimum of 3 years experience in billing at a major law firm.
• Proficiency in Aderant Expert, BillBlast, or equivalent accounting systems.
• Knowledge of eBilling applications such as eHub, BillBlast, Tymetrix, Serengeti, Collaborati, CounselGo, CounselLink, and Passport.
• Strong mathematical aptitude and ability to manage varied workloads effectively.
• Proficient in MS Excel, Outlook, and other relevant applications.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Demonstrated ability to work collaboratively and independently with minimal supervision.