Manager Patient Access

Overview

• Lead and oversee patient access operations within a dynamic healthcare environment.
• Collaborate with cross-functional teams to ensure seamless patient registration and access processes.
• Drive operational excellence by managing key performance indicators and optimizing workflows.
• Enhance patient experience through adherence to established interaction guidelines and quality assurance protocols.
• Supervise and mentor frontline registration staff, fostering professional growth and productivity.
• Contribute to departmental budgeting and resource allocation to achieve organizational goals.
• Address patient inquiries and complaints promptly, ensuring satisfaction and resolution.
• Maintain compliance with healthcare regulations and standards in patient access operations.

Key Responsibilities & Duties

• Implement and monitor adherence to Model AIDET guidelines for patient interactions.
• Conduct quality assurance checks on patient registrations across all areas.
• Perform patient registration tasks during peak times to minimize wait periods.
• Organize and lead monthly staff meetings and training sessions.
• Prepare and analyze departmental operations reports, including FTEs and budgets.
• Supervise employee productivity and provide constructive feedback for improvement.
• Manage on-call responsibilities to ensure adequate staffing and issue resolution.
• Track and achieve key performance indicators related to patient access functions.

Job Requirements

• Bachelor’s Degree in Business or related field required.
• Minimum of three years’ experience in patient access management within an acute care setting.
• Proficiency in managing frontline registration staff and optimizing patient access processes.
• Strong analytical skills for tracking and meeting performance metrics.
• Excellent communication and leadership abilities to guide and support staff.
• Knowledge of healthcare regulations and standards related to patient access.
• Ability to handle patient complaints and ensure resolution effectively.
• Willingness to work on-site and fulfill on-call responsibilities as needed.