Patient Coordinator

Overview

• Serve as the primary point of contact for patients, ensuring a seamless registration and scheduling process.
• Coordinate patient services, including insurance verification and appointment scheduling, in a professional and efficient manner.
• Maintain a welcoming and organized front desk environment to enhance patient experience.
• Collaborate with healthcare staff to ensure accurate patient information and timely service delivery.
• Utilize technology systems to manage patient records and streamline administrative processes.
• Provide exceptional customer service, addressing patient inquiries and resolving concerns promptly.
• Contribute to the overall efficiency of the healthcare facility through proactive communication and teamwork.

Key Responsibilities & Duties

• Greet patients and visitors, ensuring a positive first impression and professional demeanor.
• Verify patient insurance coverage and eligibility, addressing discrepancies as needed.
• Register patients accurately, collecting and updating necessary personal and medical information.
• Schedule patient appointments, coordinating with healthcare providers to optimize availability.
• Maintain confidentiality and security of patient information in compliance with regulations.
• Assist in resolving patient billing inquiries and processing payments efficiently.
• Support administrative tasks, including filing, data entry, and correspondence.
• Contribute to a collaborative work environment, fostering effective communication among staff.

Job Requirements

• High School Diploma or GED required; additional certifications in healthcare administration preferred.
• Minimum of 1 year of experience in front desk or reception roles.
• Proficiency in insurance verification and patient registration processes.
• Experience in outpatient healthcare settings is advantageous.
• Ability to multitask effectively in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and attention to detail to ensure accuracy in patient records.
• Excellent communication skills to interact with patients, staff, and external parties.
• Familiarity with healthcare software and systems for efficient workflow management.