IT Support Technician

Overview

• Provide IT support and cybersecurity monitoring for an on-site role in Washington, D.C.
• Assist in managing organizational security posture and responding to incidents.
• Troubleshoot hardware, software, and networking issues for staff.
• Support AV systems for meetings and events, ensuring seamless operations.
• Collaborate with team members to enhance IT and cybersecurity processes.
• Opportunity to work in a dynamic environment with growth potential.
• Engage in special projects and contribute to organizational IT initiatives.
• Work closely with vendors and consultants for system upgrades and repairs.

Key Responsibilities & Duties

• Monitor security logs and alerts, escalating incidents as necessary.
• Conduct vulnerability scans and prioritize remediation efforts.
• Provide end-user guidance on cybersecurity and IT-related issues.
• Troubleshoot and resolve technical issues impacting systems' integrity.
• Document helpdesk issues and resolutions in the ticketing system.
• Set up and maintain AV systems for organizational events.
• Coordinate with vendors for AV system upgrades and repairs.
• Provide training to staff on AV tools and systems usage.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of experience in an IT-related position.
• Strong understanding of cybersecurity principles and technologies.
• Proficiency in Office 365 administration and troubleshooting.
• Experience with IT ticketing systems and MAC OS management.
• Knowledge of AV systems and troubleshooting audio/video issues.
• Familiarity with network administration and backup processing.
• Ability to work effectively in a fast-paced environment.