Nurse Manager Of Case Management

Overview

• Lead the Care Coordination department, ensuring high-quality patient-centered services and effective team management within a healthcare organization.
• Provide supervision to Social Workers, Case Managers, and Patient Navigators in both pediatric and adult hospitals.
• Collaborate with the Director of Care Coordination to optimize departmental operations and achieve organizational goals.
• Ensure comprehensive care coordination assessments for patients, addressing discharge planning and progression barriers.
• Contribute to the development and continuous improvement of care coordination protocols and practices.
• Participate in hospital committees and task forces to support excellence in patient care.
• Promote diversity and inclusivity within the department, fostering a respectful and equitable work environment.
• Maintain awareness of current clinical issues and healthcare delivery changes to inform departmental decision-making.

Key Responsibilities & Duties

• Supervise and oversee the performance of Social Workers, Case Managers, and Patient Navigators to ensure quality service delivery.
• Conduct care coordination assessments for patients, documenting discharge plans and addressing barriers effectively.
• Support multidisciplinary rounds, providing education and resolving escalated issues as needed.
• Participate in complex case meetings, offering solutions for outlier patient barriers.
• Manage departmental operations, including scheduling, recruitment, and budget maintenance.
• Ensure timely delivery of psychosocial services to patients and their families during and after business hours.
• Engage in professional development activities, including continuing education and regional/national meetings.
• Establish relationships with healthcare professionals and community groups to coordinate services effectively.

Job Requirements

• Bachelor of Science in Nursing (BSN) or Master of Social Work from an accredited institution.
• Active RN license or LCSW certification, with preference for LCSW.
• Minimum of 5 years experience in medical social work or equivalent leadership role.
• Proven ability to manage departmental operations and staff performance effectively.
• Strong problem-solving skills and adherence to social work principles.
• Commitment to diversity, equity, and inclusion within the workplace.
• Knowledge of healthcare systems and patient care protocols.
• Availability for emergency and crisis situations, providing experienced problem-solving support.