Medical Receptionist

Overview

• Serve as the first point of contact for patients, ensuring a welcoming and professional environment.
• Coordinate appointment scheduling and maintain accurate patient records with utmost confidentiality.
• Support medical staff by managing inventory, equipment scheduling, and maintenance tasks.
• Handle incoming calls professionally, providing information and assistance as needed.
• Ensure compliance with HIPAA regulations and protect sensitive patient information.
• Facilitate communication between departments and assist in delivering medical results under supervision.
• Maintain adequate stock levels and ensure timely ordering of supplies.
• Contribute to a high-quality healthcare experience through efficient administrative support.

Key Responsibilities & Duties

• Greet patients and visitors warmly, ensuring a positive first impression.
• Answer phone calls courteously, providing accurate information and assistance.
• Schedule appointments and manage patient visit documentation efficiently.
• Coordinate with medical departments to ensure seamless communication and workflow.
• Monitor inventory levels and schedule equipment maintenance as required.
• Adhere to HIPAA regulations and maintain confidentiality of sensitive information.
• Assist in communicating medical results to patients under clinical supervision.
• Ensure compliance with organizational policies and procedures in all activities.

Job Requirements

• High School Diploma or GED required; additional certifications in medical administration are advantageous.
• Minimum of 1 year experience in a healthcare facility or customer service role.
• Knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding preferred.
• Strong organizational, administrative, and multitasking skills.
• Ability to handle sensitive information with discretion and professionalism.
• Excellent communication, documentation, and IT proficiency.
• Innovative thinker with problem-solving capabilities and attention to detail.
• Passion for healthcare excellence and ability to perform under pressure.