It Support

Overview

• Provide on-site IT support for healthcare clients, ensuring reliable and efficient technology operations.
• Resolve technical issues and emergencies, delivering exceptional customer service and maintaining client satisfaction.
• Collaborate with vendors to address hardware and software challenges effectively.
• Install, configure, and maintain desktop computers, mobile devices, servers, and networking equipment.
• Perform advanced troubleshooting for complex systems, including virtual environments and security hardening.
• Document processes and maintain detailed records to ensure operational efficiency.
• Participate in project planning and implementation, contributing to team development and process improvement.
• Ensure compliance with safety and quality standards, adapting to client needs and requirements.

Key Responsibilities & Duties

• Deliver excellent customer experience in all client interactions, resolving service tickets efficiently.
• Troubleshoot and resolve client emergencies, escalating complex issues when necessary.
• Assist clients with technology design, installation, configuration, and usability improvements.
• Perform advanced virus, malware, and ransomware mediation tasks.
• Install and upgrade Microsoft Windows Server operating systems and manage virtual environments.
• Provide professional server room cable management and backup issue resolution.
• Maintain high-quality documentation and ensure adherence to defined processes and policies.
• Mentor and coach team members, contributing to their technical and professional development.

Job Requirements

• Bachelor's degree in a technology-related field or equivalent experience.
• Minimum of 3 years of experience in IT support or systems engineering roles.
• Preferred certifications include Network+, Server+, Windows Server 70-410, or equivalent.
• Proficiency in Windows servers, Active Directory, SQL, SharePoint, and Exchange Servers.
• Knowledge of VMware, Citrix, VPN, and Terminal Services is highly desirable.
• Strong problem-solving skills and ability to manage client relationships effectively.
• Excellent verbal and written communication skills, with adaptability in high-stress situations.
• Valid state driver’s license and reliable transportation for client site visits.