Telephonic Licensed Practical Nurse

Overview

• Provide telephonic medical management services, assisting patients, providers, and plan sponsors to achieve quality, cost-effective healthcare outcomes.
• Work in an office-based call center environment, focusing on patient communication and resource utilization.
• Engage in problem-solving and research to address patient healthcare needs effectively.
• Contribute to a dynamic team environment, promoting continuous learning and skill development.
• Enjoy a balanced work schedule with no hands-on bedside care required.
• Participate in innovative healthcare practices, revolutionizing patient management processes.
• Benefit from a supportive and family-centered company culture valuing individual contributions.

Key Responsibilities & Duties

• Conduct telephonic assessments to identify patient needs and coordinate appropriate care plans.
• Collaborate with healthcare providers and plan sponsors to ensure optimal patient outcomes.
• Utilize decision-making flow charts and multi-step processes to guide patient management.
• Maintain accurate and efficient documentation of patient interactions and care plans.
• Demonstrate excellent telephonic communication skills to effectively interact with patients.
• Perform typing tasks at a speed of 35+ words per minute with minimal errors.
• Adapt to new challenges and learning opportunities in a fast-paced environment.
• Participate in virtual and in-person training sessions to enhance professional skills.

Job Requirements

• Current licensure as a Licensed Practical Nurse (LPN) is mandatory.
• Associate of Applied Science (AAS) degree in nursing or related field required.
• Minimum of 1 year of bedside clinical experience; 3 years preferred.
• Proficiency in typing at 35+ words per minute with minimal errors.
• Strong computer skills and ability to multitask effectively.
• Excellent telephonic communication and patient interaction abilities.
• Capability to work independently and collaboratively within a team environment.
• Willingness to work on-site in a call center setting during specified hours.