Medical Assistant

Overview

• Provide essential support to healthcare providers in a dynamic ambulatory care setting.
• Assist with clinical services and administrative tasks to ensure efficient patient care.
• Work collaboratively under the supervision of the Practice Administrator and Nurse Manager.
• Engage with patients and guests to deliver exceptional customer service and resolve concerns.
• Perform tasks such as patient registration, appointment scheduling, and insurance verification.
• Participate in direct patient care activities including vital signs and specimen collection.
• Ensure accurate documentation and data management within electronic medical records.
• Support campaigns and initiatives aimed at improving patient health outcomes.
• Maintain professionalism and confidentiality in all interactions and tasks.

Key Responsibilities & Duties

• Warmly greet patients and guests, ensuring a positive experience during their visit.
• Monitor patient flow and address any issues related to registration and check-in processes.
• Schedule appointments accurately and verify insurance coverage as required.
• Assist with patient care functions, including vital signs, phlebotomy, and diagnostic screenings.
• Document patient care information and ensure proper labeling of specimens for laboratory processing.
• Coordinate referrals and follow-ups with specialists and external providers.
• Participate in outreach efforts to reduce unnecessary emergency department visits.
• Maintain effective communication with patients, families, and healthcare team members.
• Adhere to organizational policies and demonstrate flexibility in work assignments.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Completion of an accredited Medical Assistant Program or eligibility for national certification exam.
• Minimum 1 year experience as a Medical Assistant in an ambulatory care setting.
• Proficiency in navigating electronic medical records (EMR).
• Strong understanding of medical terminology and ability to recognize patient status indicators.
• Demonstrated customer service excellence and effective communication skills.
• Ability to perform age-specific patient care functions and adapt communication techniques accordingly.
• Flexibility to work varied hours between 8 AM and 6 PM as needed.
• Commitment to maintaining patient confidentiality and professionalism.