Virtual Back Office Call Center Representative

Overview

• Provide administrative support to clinic and mobile operations in a remote setting.
• Handle high-volume inbound and outbound calls with professionalism and empathy.
• Perform patient registration and insurance verification tasks accurately.
• Track member consents and conduct outreach to established members.
• Obtain medical records, process care plans, and mail educational materials.
• Adapt to schedule flexibility and pivot responsibilities as needed.
• Engage in continuous training to enhance skills and development.
• Collaborate effectively with team members to ensure operational success.
• Maintain reliable internet connectivity to support remote work requirements.

Key Responsibilities & Duties

• Answer incoming calls in a fast-paced, high-volume environment.
• Consistently achieve daily performance goals set by management.
• Listen actively to patients’ concerns and provide accurate information.
• Perform registration and insurance updates for patient visits.
• Track member consents and conduct outreach using assigned lists.
• Process care plans, visit summaries, and educational materials efficiently.
• Document member engagements accurately and comprehensively.
• Assist with special projects outside normal responsibilities when required.
• Adapt to process changes and learn new procedures quickly.

Job Requirements

• High School Diploma or GED required.
• Minimum of 2 years of combined education, experience, or certification.
• Preferred experience with electronic medical records and Microsoft Office.
• Bilingual Spanish-speaking skills are a plus.
• Strong data entry and customer service skills required.
• Demonstrated ability to build relationships and empathize with patients.
• Reliable internet connectivity meeting specified speed and latency requirements.
• Excellent oral and written communication skills for effective information sharing.
• Flexibility to adapt to varying schedules and responsibilities.