Associate Director, It Business Partner – Patient Services

Overview

• Lead strategic IT initiatives for Patient Services within a dynamic pharmaceutical organization.
• Collaborate with cross-functional teams to align technology roadmaps with business priorities.
• Drive innovation in patient engagement tools, leveraging advanced technologies.
• Manage IT project portfolios ensuring compliance and successful execution.
• Develop and maintain strategic relationships with internal and external stakeholders.
• Contribute to business process design and technology solutions adhering to Agile principles.
• Support global commercial and patient service objectives through strategic planning.
• Provide insights and analysis for project portfolios to enhance decision-making.
• Work in a hybrid environment balancing in-office collaboration and individual flexibility.

Key Responsibilities & Duties

• Serve as a strategic IT business partner to align technology initiatives with organizational goals.
• Collaborate with leadership to build launch plans for new product introductions.
• Manage Patient Services IT projects ensuring compliance and successful delivery.
• Develop patient services engagement plans and execute strategies for new indications.
• Implement business process designs and technology solutions adhering to SDLC and Agile principles.
• Analyze project portfolios and provide actionable insights to senior leadership.
• Lead requirements gathering, documentation, and team guidance for successful project outcomes.
• Showcase innovative patient engagement tools across the patient journey.
• Coordinate with IT Service Delivery teams to ensure alignment with organizational objectives.

Job Requirements

• Bachelor’s degree in a relevant field is required; Master’s degree preferred.
• Minimum of 7 years of experience managing complex cross-functional IT environments.
• Proven expertise in Salesforce Health Cloud and related applications.
• Strong understanding of SDLC guidelines, Agile methodologies, and corporate compliance regulations.
• Excellent communication and organizational skills for effective collaboration.
• Experience with patient services applications and analytical tools is preferred.
• Ability to work effectively in a matrix organization and manage diverse teams.
• Willingness to travel up to 20% as required.
• Hybrid work environment with a minimum of three days per week in-office.