Collections Specialist

Overview

• Serve as a Collections Specialist, managing client accounts and ensuring timely payments within a professional services environment.
• Collaborate with partners and teams to strategize and implement effective collection plans.
• Communicate directly with clients to resolve payment issues and maintain positive relationships.
• Analyze and document accounts receivable data to provide actionable insights to stakeholders.
• Coordinate with billing and finance departments to address deductions and unapplied credits.
• Ensure compliance with organizational policies and deadlines while maintaining high accuracy.
• Utilize advanced software tools for efficient account management and reporting.
• Contribute to special projects and initiatives aimed at optimizing collections processes.

Key Responsibilities & Duties

• Review and monitor aging receivables to identify and address overdue accounts.
• Develop and execute action plans in collaboration with practice team partners.
• Communicate effectively with clients to facilitate payment resolutions.
• Maintain detailed records of collection activities and outcomes.
• Research and resolve client deductions and unapplied credits in coordination with relevant teams.
• Provide comprehensive documentation and analysis to stakeholders as required.
• Collaborate with billing and finance departments on cash receipts and collections.
• Participate in special projects to enhance collections efficiency and effectiveness.

Job Requirements

• Bachelor’s degree required, preferably in a related field.
• Minimum of 3 years of experience as a Collections Specialist, preferably in legal or professional services.
• Proficiency in Aderant, Elite, and E-Billing systems is advantageous.
• Strong interpersonal, communication, and analytical skills.
• Ability to work independently and meet strict deadlines under pressure.
• Proficiency in Microsoft Word and Excel.
• Attention to detail and high accuracy in account management.
• Hybrid work arrangement requiring in-office attendance as scheduled.