Call Center Representative

Overview

• Join a dynamic team as a Call Center Representative in a contract role.
• Provide exceptional customer service in a fast-paced call center environment.
• Handle high call volumes efficiently while maintaining professionalism and accuracy.
• Work on-site with a schedule of Monday to Friday during training.
• Possibility of transitioning to a Tuesday-Saturday schedule upon conversion.
• Opportunity to grow within a reputable organization with excellent benefits.
• Contribute to a team that values expertise and customer satisfaction.

Key Responsibilities & Duties

• Manage inbound and outbound calls, ensuring customer inquiries are resolved promptly.
• Assist customers with insurance-related queries and provide accurate information.
• Maintain detailed records of customer interactions in the system.
• Complete required typing and written assessments during the hiring process.
• Collaborate with team members to improve service delivery and efficiency.
• Adhere to company policies and procedures while handling sensitive information.
• Participate in training sessions to enhance skills and knowledge.

Job Requirements

• High School Diploma or GED required.
• Minimum of 1 year experience in a call center environment, 2 years preferred.
• Ability to type at least 40 words per minute; typing test required.
• Bilingual skills are strongly preferred but not mandatory.
• Familiarity with insurance or healthcare terminology is advantageous.
• Comfortable handling high call volumes in a professional manner.
• Strong organizational and communication skills.