Field Service Technician

Overview

• Join a dynamic team as a Field Service Technician, providing essential maintenance and repair services for customer equipment across various locations.
• Respond to customer requests, troubleshoot issues, and ensure the optimal functionality of ATMs, POS systems, and related devices.
• Utilize provided tools and repair kits to perform technical fixes and installations, ensuring customer satisfaction and equipment reliability.
• Work within a team environment, managing service calls and maintaining inventory for efficient operations.
• Engage in diverse settings, including banks and retail establishments, adapting to various conditions and challenges.
• Develop technical skills and gain hands-on experience in electromechanical repairs and locksmithing tasks.
• Opportunity to work independently, applying problem-solving skills and technical knowledge to resolve customer issues.
• Contribute to a customer-focused organization, ensuring satisfaction and reliability in service delivery.

Key Responsibilities & Duties

• Perform maintenance and electromechanical repairs on ATMs, POS systems, and Electric Vehicle Charging stations.
• Conduct installations, including setting up equipment, pulling cables, and mounting devices.
• Troubleshoot and resolve technical issues such as paper jams, card jams, and bill jams.
• Inspect and test equipment for proper operation, escalating issues as necessary.
• Prioritize and plan service calls, ensuring timely and efficient responses to customer needs.
• Maintain accurate records and manage service parts inventory for operational readiness.
• Communicate effectively with customers, providing updates and ensuring satisfaction with services.
• Adhere to company protocols for key, alarm, and combination control processes.

Job Requirements

• High School Diploma or GED required; technical certifications are advantageous.
• Minimum of 1 year of experience in a technical or maintenance role; 3 years preferred.
• Proficiency with computer operating systems and consumer communication devices.
• Valid driver’s license with a satisfactory driving record meeting company standards.
• Ability to lift 50 pounds and work in various physical environments.
• Willingness to travel within assigned territories and work in diverse weather conditions.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Commitment to punctual attendance, overtime, and on-call rotations as required.