Chinese Intake Representative

Overview

• Serve as a key liaison for potential enrollees, facilitating enrollment processes and providing essential information.
• Assist with Medicaid applications, recertifications, and plan transfers to ensure seamless enrollment.
• Maintain a caseload of referrals, converting them into monthly enrollments efficiently.
• Collaborate with the Business Development team to meet enrollment targets and deadlines.
• Provide exceptional customer service to referral sources and potential members.
• Ensure compliance with NYS MLTC enrollment and marketing guidelines.
• Utilize office equipment, Microsoft Office Suite, and Electronic Health Records systems effectively.
• Demonstrate autonomy, assertiveness, and flexibility in performing job responsibilities.

Key Responsibilities & Duties

• Field inquiries from potential enrollees and referral sources, addressing concerns and providing necessary information.
• Facilitate enrollment processes, including Medicaid eligibility and benefit coordination.
• Maintain comprehensive knowledge of plan benefits and eligibility requirements.
• Respond promptly to member requests and escalate issues as needed.
• Collaborate with internal teams to ensure timely enrollment and resolution of issues.
• Provide education and support to referral sources and enrollees about plan benefits.
• Ensure compliance with regulatory guidelines and organizational policies.
• Perform additional duties as assigned by the supervisor.

Job Requirements

• Bachelor’s degree in a relevant field is required.
• Minimum of 1 year of experience in healthcare or sales is preferred.
• Proficiency in Microsoft Office Suite and Electronic Health Records systems.
• Knowledge of NYS MLTC enrollment and marketing guidelines is advantageous.
• Exceptional communication, customer service, and prioritization skills.
• Ability to work autonomously and adapt to changing circumstances.
• Fluency in Chinese is required for effective communication.
• Strong critical thinking and problem-solving abilities.