Drive impactful client relationships and technical excellence in financial markets. Collaborate across teams to enhance product capabilities and client success. Thrive in a hybrid work environment with growth opportunities.
Technical Account Manager
in Information Technology PermanentJob Detail
Job Description
Overview
- Act as the primary technical liaison, ensuring seamless client integration and adoption of solutions.
- Build and maintain strategic relationships to foster trust and drive business success.
- Develop expert-level proficiency in the platform's tools, filters, and architecture.
- Analyze market data to address inquiries and support surveillance needs effectively.
- Collaborate with cross-functional teams to enhance onboarding protocols and operational efficiency.
- Identify opportunities for product enhancements based on client feedback.
- Provide training to clients and stakeholders on platform capabilities and workflows.
- Support strategic initiatives in pre-sales and post-sales processes, bridging sales and engineering efforts.
Key Responsibilities & Duties
- Lead client onboarding processes, gathering requirements and overseeing data integration.
- Analyze market data to investigate order lifecycle and market behavior.
- Enhance onboarding protocols to improve client experience and efficiency.
- Collaborate with engineering teams to scope new surveillance filters based on use cases.
- Train clients and teams on platform capabilities and workflows.
- Support sales efforts by accelerating pipeline velocity and expanding opportunities.
- Act as a trusted advisor, balancing technical precision with practical client needs.
- Stay updated on market structures and regulatory requirements to optimize solutions.
Job Requirements
- Bachelor's degree in Finance, Computer Science, Data Analytics, or related field.
- 5+ years of experience in technical account management or financial market roles.
- Expertise in financial market microstructure and market data analysis.
- Proficiency in data formats like FIX and ITCH, and order lifecycle management.
- Experience with Jira Cloud, Confluence, and advanced Excel for data analysis.
- Strong communication skills to translate technical concepts to stakeholders.
- Familiarity with software development lifecycles and Agile methodologies.
- Proven ability to lead cross-functional projects with distributed teams.
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