Field Service Technician

Job Detail

Responsibilities:

Performing maintenance and electromechanical repair on ATMs (e.g., card reader, printer, reset and test devices, etc.).
Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
Maintenance and repair on retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises.
Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
Prioritizing and planning service calls
Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
Contacting the customer with the estimated time of arrival
Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Following key/alarm/combination control processes in assigned area of responsibility

Requirements:

Ability to lift 50 pounds and work in close quarters within and around the equipment.
Familiarity with computer operating systems and a variety of consumer communications devices, such as smart phones.
A valid driver’s license with satisfactory driving record within company-required standards.
Travel to and from assigned territories and company facilities, including during inclement weather is essential.
Ability to successfully pass background and drug testing
Reliable transportation during first 90 day of the apprentice program