Call Center Representative

Overview

• Join a leading organization as a Call Center Representative in a contract role.
• Deliver exceptional customer service in a dynamic call center environment.
• Handle inquiries professionally, ensuring customer satisfaction and resolution.
• Participate in comprehensive training to enhance your skills and expertise.
• Work on-site with a structured schedule for optimal work-life balance.
• Contribute to a team that values collaboration and customer-centric solutions.
• Opportunity to grow within a respected organization with potential for advancement.

Key Responsibilities & Duties

• Manage incoming and outgoing calls, addressing customer needs effectively.
• Provide accurate information and assistance regarding insurance-related queries.
• Maintain detailed and organized records of customer interactions.
• Collaborate with team members to enhance service delivery and efficiency.
• Participate in training sessions to stay updated on policies and procedures.
• Adhere to company standards while handling sensitive customer information.
• Complete typing and written assessments as part of the hiring process.

Job Requirements

• High School Diploma or GED required for eligibility.
• Minimum 1 year of call center experience; 2 years preferred.
• Ability to type at least 40 words per minute; typing test required.
• Bilingual skills are advantageous but not mandatory.
• Familiarity with insurance or healthcare terminology is beneficial.
• Strong organizational and communication skills are essential.
• Comfortable managing high call volumes in a professional manner.