Lead impactful IT support initiatives in a dynamic office environment. Enhance technical expertise with exposure to diverse systems and platforms. Collaborate with industry professionals to drive operational excellence.
Help Desk Specialist
in Information Technology PermanentJob Detail
Job Description
Overview
- Serve as the primary technical support contact for end users in a dynamic office environment.
- Provide comprehensive support for Windows and Mac systems, ensuring seamless user operations.
- Diagnose and resolve hardware and software issues, including network connectivity and peripheral setups.
- Assist with VPN configurations and troubleshooting, ensuring secure remote access for users.
- Collaborate with IT leadership to implement and maintain desktop platform strategies.
- Support video conferencing tools and telephony systems for office communications.
- Manage asset lifecycle and inventory, ensuring up-to-date equipment and software.
- Provide on-call support as part of a rotation, including occasional travel to other offices.
Key Responsibilities & Duties
- Deliver first-tier technical support for desktop environments, addressing user issues promptly and effectively.
- Configure and deploy new systems and software, ensuring optimal performance for users.
- Troubleshoot hardware failures, network connectivity problems, and software malfunctions.
- Assist with Active Directory and Azure AD management for user accounts and permissions.
- Support telephony systems and video conferencing tools, ensuring smooth operation during meetings.
- Maintain inventory and lifecycle management of IT assets, including imaging and deployment.
- Provide remote support using tools like TeamViewer and Remote Desktop for distributed teams.
- Collaborate with IT teams across offices to align support strategies and share best practices.
Job Requirements
- Bachelor of Science degree in a relevant field.
- Minimum of 7 years of experience in Help Desk or IT Support roles.
- Proficiency in Windows and MacOS environments, including troubleshooting and support.
- Experience with Office 365, OneDrive, Active Directory, and Azure AD.
- Knowledge of VPNs, basic networking, and telephony systems.
- Familiarity with tools like Zoom, WebEx, and other video conferencing platforms.
- Preferred skills include PowerShell scripting, Jamf Pro, and HyperV.
- Strong communication skills and a customer-focused approach to support.
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