Application Training And Support Assistant

Overview

• Provide administrative, training, and customer support for firm-wide technology training initiatives and end-user assistance.
• Coordinate virtual and in-person training sessions, including webinar setup and participant support.
• Maintain and publish monthly IT training calendars and course descriptions.
• Assist in creating and formatting training materials using approved templates and standards.
• Manage shared IT mailboxes to ensure timely responses and resolution of support requests.
• Support the development of manuals, quick reference guides, and online documentation for firm systems.
• Deliver high-quality end-user support by promptly resolving Help Desk tickets.
• Participate in train-the-trainer programs and progressively deliver training classes independently.
• Provide floor support during system rollouts, upgrades, and major technology changes.

Key Responsibilities & Duties

• Coordinate and support training sessions, including webinar setup, room preparation, and session monitoring.
• Distribute onboarding communications to new hires regarding training resources.
• Track and manage training manuals, handouts, and classroom materials.
• Distribute post-training evaluations and collect feedback for improvement.
• Coordinate repairs and maintenance of training room equipment.
• Schedule training room usage for other firm departments.
• Support the development of training materials and documentation for firm systems.
• Provide end-user support by resolving Help Desk tickets promptly.
• Assist in delivering training classes and providing floor support during technology changes.

Job Requirements

• Minimum of one year of experience in training, technology, or legal environments.
• Proficiency with Windows operating systems and Microsoft Office applications.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent written and oral communication skills.
• Ability to present information clearly to groups of varying sizes.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Demonstrated discretion and ability to maintain confidentiality.
• Flexibility to work additional hours as needed.