Executive It Support

Overview

• Provide high-touch IT support for executives and their assistants, ensuring seamless technology operations and user satisfaction.
• Collaborate with administrative staff to coordinate technology setups for meetings, travel, and events.
• Deliver expert troubleshooting for hardware, software, and network connectivity issues.
• Maintain laptops, mobile devices, AV systems, and collaboration platforms to ensure reliability.
• Manage escalations with internal IT teams and external vendors for swift issue resolution.
• Monitor systems proactively to prevent issues and optimize performance.
• Provide personalized coaching to improve technology adoption among executives and staff.
• Contribute to VIP support documentation and knowledge-sharing initiatives.
• Stay updated on emerging technologies to enhance leadership productivity.

Key Responsibilities & Duties

• Act as the primary contact for executive IT needs, ensuring responsive and discreet support.
• Build trusted relationships by understanding executives’ communication styles and priorities.
• Troubleshoot and resolve technical issues for hardware, software, and conferencing systems.
• Coordinate technology setups for meetings, events, and travel arrangements.
• Manage escalations with IT teams and vendors to ensure timely resolutions.
• Optimize systems and devices to prevent issues and enhance reliability.
• Provide coaching to executives and staff for improved technology use.
• Develop and maintain VIP support playbooks and documentation.
• Represent executive user needs within IT to influence service strategies.

Job Requirements

• Bachelor of Science degree in a relevant field.
• Minimum of 5 years of IT support experience, preferably with VIP-level users.
• Proficiency in Windows, macOS, Microsoft 365, Teams, Zoom, and mobile device management.
• Strong troubleshooting skills for hardware, software, and network issues.
• Excellent communication skills to explain technical concepts to non-technical audiences.
• Professionalism, discretion, and confidentiality in handling sensitive information.
• Experience with PowerShell or Python scripting for automation is preferred.
• Certifications like CompTIA A+, ITIL Foundation, or Microsoft certifications are desirable.
• Ability to physically install or configure devices and systems as needed.