Experienced Crm Administrator

Overview

• Manage and optimize CRM systems to support business operations and enhance data-driven strategies.
• Collaborate with cross-functional teams to deliver innovative technical solutions and improve system efficiency.
• Focus on modernizing CRM platforms and integrating advanced tools for seamless operations.
• Contribute to automation strategies to drive organizational growth and scalability.
• Provide technical expertise and user support to maximize CRM adoption and effectiveness.
• Develop comprehensive documentation and best practices for system configurations and workflows.
• Ensure data integrity and accessibility across integrated applications and platforms.
• Work in a hybrid environment with flexibility for remote collaboration and on-site engagements.

Key Responsibilities & Duties

• Administer and maintain CRM systems, including configuration, user setup, and performance optimization.
• Collaborate with teams to design and implement scalable CRM solutions tailored to business needs.
• Develop and deploy system enhancements such as workflows, dashboards, and reporting tools.
• Support integrations between CRM, ERP, and sales automation tools for seamless data flow.
• Troubleshoot technical issues to ensure system stability and optimal performance.
• Oversee data synchronization and maintain clean, accurate datasets across systems.
• Coordinate software updates and manage testing and deployment processes effectively.
• Provide training and support to users, ensuring maximum utilization of CRM tools.

Job Requirements

• Minimum of 4 years of CRM administration experience, with 5 years preferred.
• Proficiency in CRM administration and customization, including Pivotal SFA and related platforms.
• Experience with system integrations using tools like MuleSoft and similar technologies.
• Strong skills in SQL and JavaScript for data management and system customization.
• Knowledge of Salesforce and other modern CRM platforms is advantageous.
• Excellent analytical and problem-solving skills with a detail-oriented approach.
• Ability to manage multiple priorities and collaborate effectively across teams.
• High School Diploma or GED required; additional certifications are preferred.