Senior Infor Wms Analyst

Overview

• Lead the implementation, support, and optimization of Infor Warehouse Management System (WMS) for efficient warehouse operations.
• Act as the subject-matter expert for Infor WMS functionality, workflows, and configuration best practices.
• Collaborate with cross-functional teams to identify inefficiencies and implement system-driven improvements.
• Provide operational support by troubleshooting system issues and resolving user inquiries promptly.
• Support system upgrades, patches, and integrations, ensuring seamless functionality and user acceptance testing.
• Develop and maintain documentation, SOPs, and user job aids for efficient system use.
• Deliver training and ongoing support to end users on system changes and new processes.
• Analyze operational data and workflows to recommend improvements enhancing efficiency and compliance.

Key Responsibilities & Duties

• Serve as the internal expert on Infor WMS functionality, workflows, and configuration.
• Troubleshoot system issues and resolve end-user inquiries in a timely manner.
• Configure and test system enhancements, features, and modifications to meet operational requirements.
• Collaborate with warehouse, supply chain, and IT teams to identify and implement process improvements.
• Lead user acceptance testing for WMS upgrades, patches, and integrations.
• Develop and maintain system documentation, SOPs, and user job aids.
• Provide training and ongoing support to end users on system functionality and changes.
• Analyze operational data and workflows to recommend efficiency and compliance improvements.

Job Requirements

• Bachelor of Arts (BA) degree in a relevant field.
• Minimum 3 years of experience with Warehouse Management Systems; Infor WMS experience preferred.
• Experience implementing greenfield WMS and integrating it into ERP systems.
• Thorough understanding of warehouse operations, including receiving, picking, packing, and shipping.
• Proven ability to translate operational needs into scalable system configurations.
• Experience with Infor ION, Mongoose, and reporting tools like Power BI.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple deadlines in a fast-paced environment.