Deposit Operations Associate Ii

Overview

• Support deposit servicing needs, ensuring excellent customer experiences and contributing to process improvements within the operations team.
• Perform intermediate to advanced deposit maintenance tasks, ensuring compliance with banking regulations and policies.
• Handle inquiries from internal customers, providing timely and accurate responses within established service level agreements.
• Participate in quality assurance reviews and ensure accurate processing of deposit maintenance requests.
• Contribute to team objectives and support teammates in achieving daily production goals.
• Engage in assigned projects, identifying risks and escalating concerns appropriately.
• Maintain knowledge of bank products, services, and deposit operations processes.
• Adapt to changing procedures and systems, ensuring compliance with dual control standards.

Key Responsibilities & Duties

• Respond to customer inquiries, ensuring adherence to policies and service level agreements.
• Perform quality control reviews on imaged documents and ensure accurate archiving.
• Process legal documents, including subpoenas, garnishments, liens, and levies.
• Handle exception items, perform reconciliations, and manage incoming and outgoing mail.
• Participate in year-end regulatory tax reporting and corrective reporting activities.
• Perform ICS/CDARs boarding to core operating systems with precision.
• Research complex transactions and approve transactions for Deposit Operations Associate I.
• Provide recommendations for process improvements and ensure confidentiality in handling sensitive information.

Job Requirements

• High School diploma or equivalent required; minimum 2 years deposit servicing or 3 years operations experience.
• Intermediate experience with MS Office Suite and strong attention to detail.
• Excellent customer service, oral, and written communication skills.
• Ability to prioritize tasks, meet deadlines, and adapt to change effectively.
• Experience with deposit operations processes and knowledge of banking regulations.
• Understanding of debits, credits, and basic general ledger entries.
• Proficiency in handling multiple systems for research and processing tasks.
• Ability to work independently and collaboratively within a team environment.