Lead impactful IT support operations at a dynamic investment firm. Enhance technical expertise in a collaborative and innovative environment. Gain exposure to cutting-edge technologies and diverse office locations.
Help Desk Specialist
in Information Technology PermanentJob Detail
Job Description
Overview
- Serve as the primary point of contact for technical support in a dynamic office environment.
- Provide comprehensive support for Windows and MacOS systems, ensuring smooth operations.
- Diagnose and resolve hardware and software issues, including networking and VPN troubleshooting.
- Manage asset lifecycle, inventory, and software installations effectively.
- Support telephony and video conferencing tools, ensuring seamless communication.
- Collaborate with other offices and provide remote support as needed.
- Opportunity to work in a fast-paced environment with a focus on innovation.
- Contribute to a team-oriented culture emphasizing autonomy and collaboration.
Key Responsibilities & Duties
- Provide first-tier desktop support for Windows and MacOS environments, addressing user issues promptly.
- Diagnose and troubleshoot hardware and software problems, ensuring minimal downtime.
- Set up and configure new machines, operating systems, and application software for end users.
- Manage software installations and resolve VPN and mail server connection issues.
- Support telephony and video conferencing tools, including Zoom and Teams.
- Provide remote and onsite support, including occasional travel to other office locations.
- Assist with asset lifecycle management and SmartDeploy image deployment.
- Collaborate with cross-functional teams to enhance IT support operations.
Job Requirements
- Bachelor of Science (BS) degree required, with a focus on IT or related fields.
- Minimum of 7 years in a Help Desk or IT Support role, preferably in fast-paced environments.
- Proficiency in Windows and MacOS support, including Office 365 and OneDrive.
- Strong knowledge of VPNs, basic networking, Active Directory, and Azure AD.
- Experience with telephony and video conferencing tools such as Zoom and Teams.
- Preferred skills include Microsoft HyperV, Jamf Pro, and PowerShell scripting.
- Excellent communication skills and a strong customer service orientation.
- Self-motivated with the ability to troubleshoot and learn quickly.
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