Payroll Tax Coordinator

Overview

• Temporary role as a Payroll Tax Coordinator for a 3-month contract with potential extension.
• Collaborate with teams to manage unemployment tax registration and account maintenance processes.
• Engage with state agencies and customers to ensure compliance and operational efficiency.
• Contribute to process improvements and maintain accurate tax reporting systems.
• Hybrid work environment offering flexibility and professional growth opportunities.
• Ideal for entry-level candidates with customer service experience and problem-solving skills.
• Opportunity to work in a dynamic, fast-growing organization with a strong culture.

Key Responsibilities & Duties

• Register new unemployment accounts for customers hiring in new states.
• File necessary Power of Attorney documents for state compliance.
• Communicate with state unemployment offices to ensure proper account setup.
• Draft and send emails to customers regarding account information requirements.
• Maintain tax reporting software by updating customer and tax data.
• Collaborate with teams to resolve inquiries and improve operational processes.
• Track state trends and proactively address related issues.
• Stay informed about state regulations affecting business registrations.
• Perform additional duties as assigned to support the team.

Job Requirements

• Bachelor of Science (BS) degree required.
• Minimum of 1 year of professional customer service experience; payroll tax experience preferred.
• Strong written and verbal communication skills with attention to detail.
• Ability to handle challenging situations empathetically and resourcefully.
• Aptitude for learning new products and simplifying complex topics.
• Creative problem-solving skills and ability to prioritize workload effectively.
• Self-motivated and committed to delivering service excellence.
• Excited to contribute to process improvements and team success.
• Hybrid work arrangement offering flexibility and collaboration opportunities.