Program Director

Overview

• Lead the development and operations of a Children's Health Home program under Medicaid guidelines.
• Build infrastructure, workflows, and teams for a newly established initiative.
• Ensure compliance with NYC and NYS Medicaid Children’s Health Home requirements.
• Adapt proven systems from an established Adult Health Home program.
• Provide operational leadership and translate policy into practice effectively.
• Oversee program performance, quality, and growth initiatives.
• Collaborate with stakeholders to ensure effective cross-system coordination.
• Support children and families with complex medical, behavioral health, or social needs.

Key Responsibilities & Duties

• Design and implement Children’s Health Home workflows, policies, and procedures.
• Ensure program alignment with NYS DOH Children’s Health Home standards.
• Oversee daily program operations, including enrollment and service delivery.
• Monitor caseloads, service utilization, and outcomes for compliance.
• Implement quality management systems and corrective action plans.
• Recruit, supervise, and mentor care managers and program staff.
• Establish training and performance expectations for program staff.
• Build partnerships with networks, providers, schools, and community organizations.
• Represent the client in Health Home meetings and external forums.

Job Requirements

• Master’s degree in Social Work, Public Health, or related field required.
• Clinical licensure preferred (LMSW, LCSW, LMH, or equivalent).
• Minimum 3 years of program management experience serving children and families.
• At least 2 years of supervisory experience within Medicaid Health Home or similar model.
• Strong familiarity with Medicaid systems and Children’s Health Home models.
• Experience with program launch, operations, and regulatory compliance.
• Proficiency in EHR platforms and operational leadership skills.
• Bilingual Spanish skills are a plus.
• Comfortable leading in a start-up or growth environment.