Program Director

Overview

• Lead the establishment of a Children's Health Home program under Medicaid guidelines.
• Develop workflows, policies, and procedures tailored for children and families.
• Adapt existing adult program models to meet pediatric-specific needs.
• Ensure compliance with NYC and NYS Medicaid regulations and standards.
• Oversee program operations, quality assurance, and regulatory adherence.
• Recruit, train, and supervise program staff for effective service delivery.
• Collaborate with stakeholders and community organizations to enhance care coordination.
• Monitor program performance and implement improvements for scalability.
• Provide leadership in a dynamic and growth-focused environment.

Key Responsibilities & Duties

• Design and implement workflows, policies, and procedures for the program.
• Ensure program compliance with Medicaid Children’s Health Home standards.
• Oversee daily operations, including enrollment and care coordination.
• Monitor service delivery and outcomes to meet benchmarks.
• Recruit, supervise, and mentor program staff for effective service delivery.
• Implement quality management systems and corrective action plans.
• Collaborate with stakeholders to enhance cross-system coordination.
• Represent the program in external meetings and forums.
• Lead program growth and sustainability efforts in partnership with leadership.

Job Requirements

• Master’s degree in Social Work, Public Health, or related field.
• Clinical licensure preferred (LMSW, LCSW, LMH, or equivalent).
• Minimum 3 years of program management experience in care coordination.
• At least 2 years of supervisory experience, preferably in Medicaid programs.
• Strong familiarity with Medicaid systems and Children’s Health Home models.
• Experience with program launch and regulatory compliance.
• Proficiency in EHR platforms and operational leadership.
• Bilingual Spanish skills are a plus.
• Comfortable working in a start-up or growth-focused environment.