Call Center Representative

Overview

• Serve as a Leasing Call Center Agent, communicating the benefits of residing in our communities.
• Handle inquiries and provide exceptional service to prospects and residents remotely.
• Work flexible hours, including weekends, with provided equipment and training.
• Engage in a dynamic, supportive team environment focused on growth and excellence.
• Contribute to a mission-driven organization dedicated to improving urban living experiences.
• Develop skills in multi-tasking, communication, and problem-solving within a fast-paced setting.
• Participate in a contract role with potential for extension based on performance.

Key Responsibilities & Duties

• Respond to inquiries from prospects and residents, providing detailed information and assistance.
• Maintain accurate records and documentation of interactions and transactions.
• Collaborate with team members to ensure alignment and consistency in service delivery.
• Convey enthusiasm and professionalism in all communications to promote community living.
• Take initiative to address challenges and propose innovative solutions.
• Adapt to changing workflows and priorities to meet organizational objectives.
• Provide feedback to improve processes and enhance team performance.
• Ensure compliance with company policies and standards in all activities.

Job Requirements

• Bachelor of Arts (BA) degree required for entry-level position.
• Minimum of 1 year experience in customer service or call center roles.
• Preferred 2 years of experience in a multi-family environment or similar setting.
• Strong communication skills to effectively engage with diverse audiences.
• Proficiency in managing multiple tasks and workflows simultaneously.
• Analytical skills to collect and utilize information for problem-solving.
• Technical adaptability to operate within evolving systems and processes.
• Commitment to providing exceptional service and enhancing customer satisfaction.