Manager, User Support And Applications

Overview

• Lead and manage a dynamic team focused on user support and application management in a fully remote environment.
• Strategically oversee digital platforms ensuring usability, compliance, and governance across organizational operations.
• Develop and implement a comprehensive roadmap for digital enablement aligned with business priorities.
• Promote a culture of proactive service, accountability, and empathy within the team.
• Collaborate with cross-functional leaders to identify challenges and deliver impactful solutions.
• Champion the adoption of frameworks and tools to streamline workflows and enhance transparency.
• Evaluate and integrate AI tools to improve productivity and user support across the organization.
• Communicate updates, features, and best practices through structured engagement initiatives.

Key Responsibilities & Duties

• Lead, mentor, and develop team members, fostering professional growth and operational excellence.
• Serve as Jira Product Owner and Administrator, ensuring scalable configurations and robust documentation.
• Oversee governance and adoption of collaboration platforms like Microsoft 365, Smartsheet, Miro, and DocuSign.
• Design and execute user engagement programs to gather insights and enhance digital ecosystems.
• Develop and maintain a Digital Enablement Roadmap aligned with organizational objectives.
• Collaborate with leadership to evaluate and implement AI tools for operational efficiency.
• Facilitate communication between IT and business units to ensure alignment and usability.
• Drive automation and simplification of routine tasks using advanced technologies.

Job Requirements

• Bachelor of Science degree in a relevant field is required.
• Minimum of 8 years of experience in IT service delivery or technology enablement roles.
• Proven expertise in Jira administration, including automation and workflow management.
• Strong understanding of Microsoft 365 ecosystems and collaboration tools.
• Experience leading teams and driving operational maturity.
• Familiarity with Smartsheet, Miro, or DocuSign administration is advantageous.
• Knowledge of AI productivity tools and process automation technologies is preferred.
• Excellent communication and facilitation skills across diverse organizational levels.