Medical Assistant

Overview

• Provide essential support to healthcare providers in an ambulatory care setting, ensuring efficient patient care and administrative operations.
• Assist in clinical services and administrative tasks to promote best-in-class care and population health initiatives.
• Work under the supervision of the Practice Administrator and in collaboration with the Nurse Manager.
• Engage with patients and guests, ensuring excellent customer service and timely communication.
• Perform patient registration, scheduling, and check-out processes using electronic systems.
• Support referral coordination, ensuring seamless communication with external specialists and facilities.
• Conduct outreach to at-risk patients to reduce unnecessary emergency visits and admissions.
• Participate in direct patient care under the supervision of licensed healthcare professionals.

Key Responsibilities & Duties

• Greet patients warmly and assist with resolving service or clinical issues.
• Answer telephones professionally, utilizing excellent customer service skills.
• Schedule appointments accurately and verify insurance coverage.
• Perform patient registration, ensuring data integrity and scanning necessary documents.
• Coordinate referrals and additional tests, providing patients with necessary information.
• Assist care teams with health campaigns and initiatives.
• Perform direct patient care tasks, including vital signs, phlebotomy, and diagnostic screenings.
• Document patient care information accurately in electronic medical records.
• Maintain professionalism and adhere to confidentiality standards.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Certificate from an accredited Medical Assistant Program or eligibility for national certification exam required.
• Minimum 1 year of experience as a medical assistant in an ambulatory care setting required.
• Proficiency in navigating electronic medical records systems required.
• Preferred 3 years of experience in a similar role.
• Strong understanding of medical terminology and patient care protocols.
• Excellent communication and customer service skills.
• Ability to perform age-specific patient care functions effectively.
• Flexibility to work varied hours between 8 AM and 6 PM.