On Call Hospice Triage Supervisor

Overview

• Serve as an On Call Hospice Triage Supervisor, providing leadership and guidance to call center staff during rotating shifts.
• Ensure quality telephonic intervention for patients based on their Plan of Care, addressing clinical and non-clinical issues.
• Collaborate with Team Managers, AOC, and Hospice MDs to resolve complex patient care situations.
• Work closely with On Call RNs to provide field support when necessary, ensuring seamless patient care.
• Maintain compliance with organizational policies and procedures, promoting best practices in hospice care.
• Contribute to the development of staff by providing mentorship and fostering a collaborative work environment.
• Participate in quality improvement initiatives to enhance patient outcomes and service delivery.
• Uphold the mission and values of the client organization, ensuring compassionate care for patients and families.

Key Responsibilities & Duties

• Provide leadership and guidance to call center staff during rotating shifts, ensuring effective communication and problem resolution.
• Address clinical and non-clinical issues promptly, escalating complex situations to appropriate personnel.
• Deliver professional telephonic interventions to patients, adhering to established care plans.
• Collaborate with interdisciplinary teams to ensure comprehensive patient care and support.
• Monitor and evaluate staff performance, providing constructive feedback and support for professional growth.
• Ensure compliance with regulatory standards and organizational policies in all patient care activities.
• Participate in staff training programs to enhance skills and knowledge in hospice care practices.
• Maintain accurate documentation of patient interactions and care provided during on-call shifts.

Job Requirements

• Bachelor of Science in Nursing (BSN) from an accredited institution; BS degree preferred.
• Minimum of 4 years of hospice nursing experience; supervisory experience preferred.
• Current New York State RN licensure; valid NYS license preferred.
• Certified Hospice and Palliative Nurse (CHPN) certification preferred.
• Strong leadership and communication skills, with the ability to manage rotating shifts effectively.
• Proficiency in telephonic patient care and intervention techniques.
• Commitment to providing compassionate and high-quality hospice care.
• Ability to work collaboratively with interdisciplinary teams and adapt to dynamic healthcare environments.