Clinic Coordinator

Overview

• Coordinate clinic schedules, ensuring efficient patient appointment management and adherence to department protocols.
• Handle patient communications, including appointment confirmations, follow-ups, and addressing inquiries promptly.
• Manage internal and external referrals, scheduling appointments and maintaining accurate records.
• Monitor treatment progress, ensuring timely updates and communication with relevant stakeholders.
• Assist clinic manager with administrative tasks, including generating reports and managing documentation.
• Support clinic operations by ensuring compliance with organizational policies and procedures.
• Collaborate with clinical staff to optimize patient care and clinic efficiency.
• Maintain accurate records of patient interactions and treatment schedules.

Key Responsibilities & Duties

• Coordinate patient schedules using cancellation lists and treatment progress data.
• Conduct confirmation calls and verify fee balances for upcoming appointments.
• Respond to patient inquiries and manage follow-up communications effectively.
• Monitor and manage referrals, ensuring timely scheduling and communication with referring entities.
• Generate and deliver correspondence forms for external communications.
• Run appointment and treatment progress reports for clinic management.
• Assist clinic manager with administrative tasks and special projects as needed.
• Ensure proper documentation and tracking of patient treatment sessions.

Job Requirements

• High School Diploma or GED required; additional certifications in healthcare administration preferred.
• Minimum of 1 year of experience in clinic coordination or healthcare administration.
• Proficiency in scheduling software and patient management systems.
• Strong organizational skills and attention to detail for managing clinic operations.
• Excellent communication skills for interacting with patients and clinical staff.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of healthcare protocols and patient confidentiality standards.
• Willingness to work on-site during standard business hours.