Residency Assistant

Overview

• Serve as the first point-of-contact for prospective residents and referral sources in an Assisted Living Program.
• Coordinate pre-admission activities with nursing and case management teams to ensure smooth transitions.
• Manage facility tours, inquiries, and waitlists to maintain census goals.
• Oversee apartment preparation for new resident move-ins and turnover activities.
• Provide clerical support to the administrative office, including data entry and invoice processing.
• Coordinate ancillary services such as transportation, newspaper delivery, and internet setup for residents.
• Ensure effective communication with staff, residents, and community sources.
• Contribute to maintaining a welcoming and organized environment for residents and staff.

Key Responsibilities & Duties

• Respond to inquiries and follow up with prospective residents and referral sources.
• Conduct facility tours and maintain associated documentation and waitlists.
• Coordinate apartment readiness for new residents, including keys and signage preparation.
• Facilitate Medicaid transportation for residents attending external appointments.
• Process accounts payable invoices and purchase requisitions accurately.
• Perform data entry into electronic health records, ensuring accuracy and compliance.
• Provide administrative support during the absence of the Administrative Coordinator.
• Collaborate with engineering and housekeeping teams for apartment turnover activities.

Job Requirements

• High School Diploma or GED required; higher education preferred.
• Minimum of one year of relevant experience in a similar role.
• Proficiency in computer skills, including word processing and spreadsheets.
• Strong customer service and communication skills.
• Ability to interact effectively with adult and elderly populations.
• Preferred ability to speak and write in Spanish.
• Organizational and problem-solving skills to manage multiple tasks efficiently.
• Flexibility to adapt to changing priorities and work collaboratively with teams.