Technical Account Manager

Overview

• Manage technical health for assigned accounts, ensuring environments are stable, secure, and compliant.
• Collaborate with cross-functional teams to align technical solutions with business objectives.
• Provide advanced troubleshooting and proactive risk reduction for client environments.
• Act as a trusted technical advisor, driving continuous improvement and strategic planning.
• Ensure accurate documentation, standards, and clear next steps for delivery teams.
• Support VCIO planning with technical insights, risks, and actionable recommendations.
• Manage Microsoft Modern Workplace and Azure cloud environments effectively.

Key Responsibilities & Duties

• Own technical health for assigned accounts, maintaining deep understanding of client infrastructure.
• Support VCIO with technical input for roadmaps, lifecycle planning, and budgets.
• Act as an escalation engineer for complex issues across various technical domains.
• Drive proactive improvements, identifying security gaps and operational risks.
• Maintain and improve client documentation, diagrams, standards, and configuration records.
• Oversee and validate technical implementations, ensuring adherence to standards.
• Communicate clearly with stakeholders, providing updates and setting expectations.
• Track service trends and contribute to QBRs with actionable insights.

Job Requirements

• Associate of Science degree with 7+ years of IT experience, including client-facing roles.
• Strong expertise in Microsoft 365, Entra ID, and Intune device management.
• Working knowledge of Azure fundamentals and Azure Virtual Desktop.
• Certifications such as Azure Administrator Associate (AZ-104) or Endpoint Administrator Associate (MD-102) preferred.
• Excellent troubleshooting skills across identity, endpoint, cloud, and networking layers.
• Strong communication skills, capable of presenting recommendations to stakeholders.
• Experience with ITIL foundations and MSP service environments beneficial.
• Ability to manage multiple clients and competing tasks effectively.