Membership Assistant

Overview

• Support the membership team with administrative tasks during a busy conference preparation period.
• Primarily remote role with occasional onsite requirements as needed.
• Engage with lapsed members via phone and email to ensure active participation.
• Assist with data entry and database updates to maintain accurate member records.
• Collaborate with the team to track outreach attempts and follow-up communications.
• Flag member inquiries and concerns for appropriate staff follow-up.
• Provide entry-level support to the membership team in preparation for the upcoming conference.
• Opportunity to gain experience in membership management and conference coordination.

Key Responsibilities & Duties

• Perform accurate data entry to maintain and update member records in the database.
• Contact lapsed members via phone and email to encourage re-engagement.
• Track outreach attempts and document progress in the system.
• Assist with follow-up communications to ensure member satisfaction.
• Identify and flag member questions or concerns for further staff action.
• Support the team during conference preparation by handling administrative tasks.
• Collaborate with the team to ensure seamless membership operations.
• Provide remote assistance with flexibility for occasional onsite work.

Job Requirements

• Bachelor of Science (BS) degree required.
• Minimum of 1 year of experience, with preference for candidates with up to 10 years.
• Experience in membership management or related fields is advantageous.
• Proficiency in data entry and database management.
• Strong communication skills for engaging with members via phone and email.
• Ability to work remotely with occasional onsite availability.
• Own a computer suitable for remote work tasks.
• Detail-oriented and capable of managing administrative tasks efficiently.