Engineer

Overview

• Serve as a Technical Account Manager, managing client portfolios to ensure stable, secure, and compliant environments aligned with business outcomes.
• Blend advanced troubleshooting with Microsoft cloud administration, proactively reducing risks and driving continuous improvement for client systems.
• Act as a trusted technical advisor, maintaining accurate documentation, standards, and actionable recommendations for client environments.
• Support VCIO planning with technical insights, risk assessments, and implementable recommendations for lifecycle and budget planning.
• Collaborate with service teams to ensure efficient escalation resolution, addressing root causes and reducing recurring issues.
• Ensure client environments are standardized, well-documented, and operate with minimal unplanned downtime.
• Manage Microsoft Modern Workplace and Cloud responsibilities, including Entra ID, Intune, Microsoft 365, and Azure administration.
• Participate in after-hour maintenance windows or escalations as needed, ensuring business continuity.

Key Responsibilities & Duties

• Own technical health for assigned accounts, maintaining deep understanding of client infrastructure and business requirements.
• Act as an escalation engineer for complex issues across identity, endpoints, Microsoft 365, networking, virtualization, and Azure.
• Drive proactive improvements, identifying security gaps, operational risks, and performance issues, coordinating remediation efforts.
• Maintain and improve client documentation, diagrams, standards, runbooks, and configuration records in the documentation system.
• Oversee and validate technical implementations, ensuring solutions align with internal standards and vendor best practices.
• Communicate effectively with client stakeholders, providing status updates and explaining technical concepts in business terms.
• Track service trends and contribute to QBRs, offering insights on ticket drivers, recurring issues, and risk posture.
• Manage Microsoft Modern Workplace and Cloud responsibilities, including Entra ID, Intune, Microsoft 365, and Azure administration.

Job Requirements

• Bachelor of Science (BS) degree required, preferably in a related technical field.
• Minimum 7 years of experience in IT, with 2+ years in a client-facing technical role preferred.
• Strong expertise in Microsoft 365 administration, Entra ID management, and Intune device management.
• Working knowledge of Azure fundamentals, including Azure Virtual Desktop and Nerdio optimization.
• Certifications such as Azure Administrator Associate (AZ-104) and Endpoint Administrator Associate (MD-102) preferred.
• Excellent communication skills, capable of presenting technical concepts to non-technical stakeholders.
• Strong organizational and prioritization skills, able to manage multiple clients and tasks effectively.
• Client-first mindset, collaborative, and accountable for outcomes, with high standards for security and documentation.