Systems Administrator

Overview

• Provide expert IT systems administration to support seamless organizational operations and growth.
• Act as the primary contact for IT-related queries, ensuring high-quality service delivery.
• Deploy and maintain end-user devices, optimizing performance and security standards.
• Collaborate with cross-functional teams to enhance IT service delivery and operational efficiency.
• Deliver tailored IT support to senior leadership and executives, ensuring their technology needs are met.
• Support audio/visual capabilities for meetings and events, ensuring smooth execution.
• Maintain accurate documentation of systems configurations and operational procedures.
• Provide training and orientation on IT systems and processes to enhance user proficiency.

Key Responsibilities & Duties

• Troubleshoot and resolve desktop issues, ensuring optimal device performance.
• Deploy and configure end-user devices, adhering to compliance and security standards.
• Manage mailboxes, licenses, and permissions using Office 365 and Entra ID.
• Monitor and address endpoint performance and security concerns proactively.
• Support audio/visual systems for meetings and presentations, ensuring reliability.
• Coordinate with vendors for escalations and efficient issue resolutions.
• Develop and implement processes for systems management and security enhancements.
• Adhere to incident, request, and change management protocols to ensure compliance.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 5 years of IT experience, with 2-3 years in systems administration.
• Proficiency in DNS, DHCP, Identity and Access Management, and policy configuration.
• Experience with Microsoft Intune, Exchange Online, and Entra ID platforms.
• Strong communication skills and ability to collaborate effectively with diverse teams.
• Familiarity with ITIL-aligned practices and change management processes.
• Ability to thrive in a fast-paced, dynamic work environment.
• Analytical mindset with keen attention to detail and problem-solving skills.
• Willingness to travel to local and national locations as operationally required.