Hybrid role with 3 days on-site. Offering highly competitive salary.
Desktop Support
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Administration and maintenance of workstations and other hardware; including asset management
- Troubleshoot and resolve desktop, software, phone, and other IT issues
- Provide support using remote diagnostics and access tools to internal and offsite employees
- Respond and manage IT support tickets and provide resolution and completion of issues
- Support aspects of our office IT infrastructure, including design, implementation, and end user interaction
- Mentor and support team members in their daily workload, offering assistance and support for more advanced problems
- Handle onboarding and deactivation of employee accounts
- Identify and create documents for knowledgebase
- Perform other duties as assigned
Qualifications:
- Strong hands-on technical skill with personal computers, laptops, and other devices
- Experience in customer service and IT support
- Experience with PC and Apple hardware and software
- Willingness to learn
- Excellent written and verbal communication skills
- Great teamwork, analytical, and problem-solving skills
- Ability to research and resolve issues escalated due to the complexity and/or time restrictions
- Must work well in a multi-task environment
- Must be a self-starter, with the ability to establish priorities
Required skills
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