Help Desk

in Information Technology
  • Seattle, WA View on Map
  • Salary: $70,000.00 - $90,000.00
Permanent

Job Detail

  • Experience Level Mid Level
  • Degree Type Bachelor of Science (BS)
  • Employment Full Time
  • Working Type Hybrid
  • Salary Type Annually
  • Industry Hospital and Health Care
  • Selling Points

    Opportunity to travel. Cell phone reimbursements.

Job Description

Responsibilities/Job Duties: 

  • Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining performance of tech stack 
  • Provide answers by identifying problems, researching answers, and guiding users through corrective steps 
  • Improve reference database by writing and maintaining documentation 
  • Participate in development of training programs by identifying learning issues and documenting instructions 
  • Monitor compliance with service agreements 
  • Improve system performance by identifying problems and recommending changes 
  • Stay up to date on industry standards, developments, and knowledge. Participate in educational opportunities 

Qualifications: 

  • Degree in Computer Science, or similar field 
  • Experience working in a help desk environment 
  • Excellent problem-solving, communication, and customer service skills 
  • Detail-oriented, ability to keep detailed notes on tickets 
  • Highly organized to keep Help desk tickets order 

Required skills

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