Systems Administrator

Overview

• Join a dynamic technology company as a Systems Administrator, ensuring robust IT infrastructure and seamless operations.
• Provide expert technical support to optimize system performance and enhance user satisfaction.
• Collaborate with cross-functional teams to implement and maintain cutting-edge IT solutions.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Contribute to strategic IT initiatives that align with organizational objectives and growth.
• Expand your technical expertise in a fast-paced, innovation-driven environment.
• Be part of a supportive team dedicated to excellence in IT services.

Key Responsibilities & Duties

• Provide on-site and remote technical support for diverse IT systems and applications.
• Diagnose and resolve technical issues related to operating systems and network configurations.
• Perform routine system maintenance, updates, and checks to ensure optimal performance.
• Install, configure, and troubleshoot VoIP systems and other communication tools.
• Document technical activities and resolutions accurately within the ticketing system.
• Collaborate with higher-level support teams to address complex technical challenges.
• Travel to client locations to provide exceptional technical service and support.
• Assist with hardware installations, upgrades, and relocations ensuring minimal disruption.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of experience in technical support or help desk roles; 5 years preferred.
• Strong knowledge of networking concepts like DNS, DHCP, TCP/IP, and VPNs.
• Proficiency with Windows 10/11, Microsoft 365, and common business software.
• Valid driver’s license and reliable vehicle for client site visits.
• Preferred certifications include CompTIA A+, Network+, or equivalent.
• Experience with RMM tools, Active Directory, and remote desktop solutions.
• Familiarity with backup systems such as Acronis, Datto, and Veeam.