Work for a company with great retention rate and cutting-edge technology.
Desktop Support
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Troubleshoot technology issues
- Install and maintain equipment and software
- Ask questions to pinpoint the problem
- Perform remote troubleshooting
- Help new employees set up their workstations
- Maintain and upgrade equipment as needed
- Train new employees to use the company’s software and apps
- Work with existing vendors to evaluate new technology
- Respond to ad hoc and urgent requests
- Advise management and executives on the best technological solutions for the organization
- Monitor the performance of the company’s desktop infrastructure and provide suggestions to improve efficiency
- Test, install, and set up application programs on user workstations
- Test network connections
- Train end-users when new software or IT regulations are implemented
Qualifications:
- 1-3 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Strong problem-solving skills with the ability to research and learn
- Ability to establish priorities and work on your own or collaborate with the team
- Excellent communication skills – both written and verbal
- Personable with great customer service skills
- Experience working with different operating systems including Windows and Mac OS
Required skills
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- Join a dynamic and rapidly growing company, where you’ll play a crucial role in ensuring seamless technology operations and have ample opportunities for career growth.