Desktop Support

in Information Technology
  • New York, New York View on Map
  • Salary: $80,000.00 - $115,000.00
Permanent

Job Detail

  • Experience Level Mid Level
  • Degree Type Bachelor of Arts (BA)
  • Employment Full Time
  • Working Type On Site
  • Salary Type Annually
  • Industry Law Firms & Legal Services;Legal - In-House
  • Selling Points

    Work for a company with great retention rate and cutting-edge technology.

Job Description

Responsibilities/Job Duties: 

  • Troubleshoot technology issues 
  • Install and maintain equipment and software 
  • Ask questions to pinpoint the problem 
  • Perform remote troubleshooting 
  • Help new employees set up their workstations 
  • Maintain and upgrade equipment as needed 
  • Train new employees to use the company’s software and apps 
  • Work with existing vendors to evaluate new technology 
  • Respond to ad hoc and urgent requests 
  • Advise management and executives on the best technological solutions for the organization 
  • Monitor the performance of the company’s desktop infrastructure and provide suggestions to improve efficiency 
  • Test, install, and set up application programs on user workstations 
  • Test network connections 
  • Train end-users when new software or IT regulations are implemented 

Qualifications: 

  • 1-3 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services 
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution 
  • Strong problem-solving skills with the ability to research and learn 
  • Ability to establish priorities and work on your own or collaborate with the team 
  • Excellent communication skills – both written and verbal 
  • Personable with great customer service skills 
  • Experience working with different operating systems including Windows and Mac OS 

Required skills

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