Group Lead Management Coordinator

Overview

• Coordinate and manage group lead opportunities within the hospitality industry, ensuring optimal revenue generation and client satisfaction.
• Source and respond to group RFPs, partnering with sales teams to deliver tailored solutions for franchisees.
• Utilize Salesforce and other tools to document activities and drive opportunities through the sales cycle.
• Develop proposals, negotiate terms, and confirm availability to secure group business.
• Provide high-touch service and proactive communication with clients and stakeholders.
• Collaborate with cross-functional teams to enhance processes and achieve performance targets.

Key Responsibilities & Duties

• Manage a pipeline of group leads, qualifying and prioritizing opportunities across various channels.
• Document activities in Salesforce and ensure opportunities progress through the sales cycle.
• Develop and present proposals, negotiate terms, and confirm availability for group bookings.
• Conduct market research to recommend and cross-sell hotel options effectively.
• Provide custom reporting, training, and continuous improvement initiatives to stakeholders.
• Collaborate with the Global Sales team to achieve incremental revenue and room night targets.

Job Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1–3 years of experience in sales, preferably within the hospitality industry.
• Proficiency in Salesforce and advanced MS Office skills; familiarity with Cvent preferred.
• Strong critical thinking, conflict-resolution, and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with AI tools and quick adoption of new technologies.