It Support Administrator

Overview

• Provide technical assistance to users for hardware, software, and network issues in a dynamic financial services environment.
• Work onsite in a collaborative office setting, ensuring smooth IT operations and user support.
• Gain exposure to systems, servers, and network infrastructure while supporting end-user needs.
• Utilize Microsoft/Windows stack expertise to manage and troubleshoot IT systems effectively.
• Collaborate with CTO and CISO to enhance IT service delivery and operational efficiency.
• Contribute to IT policy development and implementation, ensuring compliance with standards.
• Support a user base of 60 individuals across in-office and remote settings.
• Participate in professional development opportunities to stay updated on technological advancements.

Key Responsibilities & Duties

• Respond to and resolve technical issues related to hardware, software, and networks.
• Install, configure, and maintain computer systems, servers, and network equipment.
• Perform regular maintenance tasks, including updates, backups, and system cleaning.
• Provide training and assistance to end-users on IT tools and systems.
• Monitor network performance to ensure optimal functionality and security.
• Document IT processes, procedures, and troubleshooting steps accurately.
• Assist in developing and implementing IT policies and procedures.
• Collaborate on larger IT projects and initiatives to support organizational goals.
• Ensure compliance with relevant regulations and standards in IT operations.

Job Requirements

• Minimum of 3 years of experience in IT support or help desk roles.
• Proficiency in Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting skills for hardware, software, and user issues.
• Interest in developing skills in servers, cloud technologies, and AWS.
• Ability to lift and move IT equipment up to 50 lbs.
• High school diploma or GED; technology certifications are a plus.
• Reliable onsite presence and strong communication abilities.
• Desire to build a long-term career in IT within a financial services firm.
• Ability to work occasional early morning or late hours as needed.