Bilingual Call Center Representative

Overview

• Provide bilingual support in Spanish and English in a fast-paced call center environment.
• Act as a liaison between participants, beneficiaries, trustees, and employers to ensure efficient communication.
• Assist with clerical functions and maintain benefit application data accurately and systematically.
• Offer translation services and support for benefit applicants to ensure timely processing of applications.
• Handle incoming calls and direct inquiries to appropriate departments with respect and courtesy.
• Perform data entry and maintain participant and beneficiary census and payment records.
• Support the department's mission by adapting to changing environments and meeting deadlines.
• Work onsite Monday through Friday, 9:30 AM to 5:30 PM, in a 35-hour work week.

Key Responsibilities & Duties

• Handle incoming telephone calls and direct inquiries to appropriate departments efficiently.
• Consult, research, resolve, and respond to various issues verbally and in writing.
• Provide written and verbal translation services in Spanish as assigned.
• Monitor and maintain benefit application data to ensure accuracy and timeliness.
• Assist in clerical functions and maintain systematic and efficient processes.
• Organize work tasks to meet established deadlines and adapt to changing environments.
• Support the team environment by maintaining a flexible attitude and approach.
• Utilize Microsoft Office Suite and other software for record-keeping and data management.

Job Requirements

• Associate's degree in business administration or related field, or equivalent experience.
• Minimum of 1 year experience in a call center or customer service environment.
• Proficiency in Spanish and English communication, both oral and written.
• Ability to perform data entry functions and maintain accurate records.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Strong organizational skills and ability to multitask effectively.
• Ability to handle sensitive situations with respect and professionalism.
• Flexible attitude and ability to work in a demanding environment.